Embracing Marketing Mistakes
Welcome to Embracing Marketing Mistakes, the world’s leading irreverent podcast for senior marketers who are tired of the polished corporate b*llshit.
Join Chris Norton and Will Ockenden, founders of the award-winning Prohibition PR, as they sit down with industry leaders to dissect the career-ending f*ck-ups they’d rather forget. The show moves past any pretty vanity metrics to uncover the brutal, honest truths behind marketing disasters, from £30,000 SEO black holes and completely failed companies, to social media crises that went globally viral for all the wrong reasons.
We don't just celebrate the f*ck-ups; we extract the tactical blueprints you need to avoid them yourself. If you are a business owner, or a CMO looking for a competitive advantage that only comes from real-world experience, this is your weekly masterclass in resilience and strategy.
- Listen for: Raw stories from top brands, ex-McKinsey strategists, and industry disruptors.
- Learn from: The errors that cost thousands and the recoveries that saved careers.
- Get ahead by: Turning other people's nasty disasters into your unfair market advantage.
If you have a story to tell and would like to appear on the show, tell us your biggest marketing mistake and drop us a line.
Embracing Marketing Mistakes
The Hangover That Landed Us A Major Client
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Our guest, Guy Utley CEO of Tall Agency, shares a candid story about winning a major pitch despite being severely hungover from celebrating a "Best Creative Agency" award the night before.
This unexpected success led to a complete transformation in his approach to business presentations, moving away from over-preparation toward more authentic communication.
• Celebrating winning "Best Creative Agency" award led to drinking too much the night before a 9 AM pitch
• Despite being hungover and unable to remember the pitch itself, the presentation was successful
• The partner agency didn't notice anything wrong with the presentation
• They won the account from a major bread company despite the presenter's condition
• The experience transformed his pitching approach from rigid over-preparation to more natural, flexible presentations
• Focusing on knowledge and experience rather than memorised talking points creates more authentic client interactions
• Being too rehearsed can make it difficult to pivot when necessary during presentations
• Main lesson: "If I can win it drunk, then surely I can win it sober"
Don't drink on a school night, even if it's an award celebration. And if you need help planning your diary better, speak to Will Ockenden - he's brilliant at it.
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Intoxicated pitch confession
Chris NortonSo this is my favorite bit . So you had a pitch situation where you might have been slightly intoxicated . Is that correct ?
Guy UtleyAbsolutely intoxicated , yeah . So when you said , like , tell me about some mistakes you made in business , I've got lots . We're 17 years in in tall and I had a business before that for five , six years , so there's lots of mistakes made . But I think , look , I so there's lots of mistakes made , but I think .
Guy UtleyLook , I think you learn off your mistakes and you pick yourself up and hopefully there's positives that come out of that . But we'll talk about this one . So I think there's a couple of things I've learned from this , and if I'm spreading any advice is don't drink on a school night , even if it's an award . So we were out celebrating
Award celebration gone wild
Guy Utleyan award . This was an award so we were out celebrating an award um . This was a fair few years ago . This is going back 10 years ago . It was um best creative agency award .
Chris NortonAll right , it's a big one , it's a big one ?
Guy Utleyyeah , absolutely , and we won it . And then you know you've you've been drinking a couple of beers and you've had a white wine with your dinner and then someone brings some red wine and you wouldn't drink like this normally . You'd have in different drinks and then you'd have all have a whiskey because it's celebrating the next thing . You're very , very drunk and you can't remember the taxi on . This was me on a normal thursday night , completely forgetting . At 9 am the next morning I had a pitch . So it's not like I can call up another creative director of my business and oh no , because it was already written , right it was already done .
Guy UtleyIt was booked in and ready to go . Yeah .
Chris NortonRight Already written yeah
The forgotten pitch success
Chris Norton.
Guy UtleySo at least you had it written . Yeah , that was the great bit . Whether that helped me at all in the morning was a completely different scenario . Now , thankfully it was a local pitch . I won't say whether I drove or not , but it's just probably an autopilot getting there and I can't remember the pitch at all . I remember going in the room , but I can't remember actually pitching the pitch .
Chris NortonBarging into the room , yeah , or slamming back into the room , and I dread to think now because the client were there .
Guy UtleyIt was a well-known bread company .
Chris NortonAnd I just think , just think , oh god what . Almost I smell like like pure yeast , like in the room . That's a bit like severance , isn't it ? If you're , uh , you've got no memory of , yeah , what happens in the room , yeah , so yeah , um , so awful .
Guy UtleySo then come monday you're thinking , oh my god , I better contact the agency we were dual pitching with because we were using their officers . It was . You know , this is Guy from Tarl . He's the digital expert you can
The surprising business lesson
Guy Utleyimagine . Were you on your own from Tarl ? Yeah , I was on my own .
Chris NortonSo you were in another agency's domain , and then you were wheeled out of the scene Standing up for Tarl's brand and representing Tarl Halfcut .
Guy UtleyNow the good news , talking to the other agency owner , is he didn't have a clue . He said , oh really , no , I didn't get that at all . I was like , wow , we found out a week later . We won , we won the pitch . So we were against the other agency , we won the pitch , but you've got no idea what you promised . I have no idea what I promised , which gets to the learning bit in a second , but yeah , so I think the lesson learned there is , I think , for me and I don't drink on a school night and if it's awards , take it easy and try not to book anything out the next 24 hours afterwards .
Chris NortonI think you've been harsh on yourself there , mate , because , like , if we're going out , we wouldn't get , absolutely , you know , thunderbolted on a Thursday night , but if we've won an award for best , you know we've won best PR agency a few times .
Chris NortonIf that happens , I remember going Sambuca's on offer literally it's the one time where you you know you've got to celebrate and the fact that you forgot , you know I mean what I would say . There is the lesson there is plan your diary better . If you need to plan your diary better , you need to speak to Will Ockenden because he's brilliant at planning his diary .
Guy UtleyMaybe that model works perfectly . Have you tried it ? I'm just going to say well , I think the lesson learned from it was because I think prior to that , because I didn't read the notes , I didn't read the pitch , I think I just pitched- no , that was the thing .
Guy UtleyYeah , yeah , yeah . So I think the lesson I learned from it was I used to really , really over-prepare
Authentic pitching approach revealed
Guy Utleyfor pitching . I used to , like you know , have the cues and the notes , and I used to get myself so wound up thinking I've got to deliver everything in a certain way , in a certain and I just don't do that anymore . I don't prepare . Obviously , I need to understand what it is I'm pitching , I do my research , but I don't prepare the actual pitch order , because what I've found is actually you're not as natural , you're not being able to pull from your experience and your knowledge in the right way , because you've already formatted it . So if there's a question or you have to pivot within the pitch scenario , you can't because you're already rigid and you throw yourself off .
Chris NortonDoes that ?
Guy Utleymake sense . So I think what I found out after that was if I can win it drunk , then surely I can win it sober . But what I've learned from it is like chill out a little bit , just have a little bit more of a relaxed sort of way of presenting your knowledge and skills and experience .